How do I place an order or other service request?

Preferred Post utilizes an on line order entry system to ensure your service requests are processed accurately and in a timely manner. On-line order processing benefits include:

   •Accurate and detailed information, reducing the possibility of errors

  •Convenience/ease of use, available 24/7

When can I expect my service to be fulfilled?

We complete work orders Tuesday through Saturday with the exception of Holidays or other scheduled company closures.  The on-line order system automatically schedules your order for the next available service day, which depends on the day you place your order and where your listing is.  You may, however, select a date in the future, up to 21 days in advance.  Next-day service order requests must be received prior to 3:00 p.m. , which allows us time to properly process and prepare your orders.

 

Preferred Post makes every attempt to fulfill next-day service requests.  If we are unable to do so your order will be prioritized for the next available service day.  To help us serve you better please be sure to provide necessary gate codes, gate clearances, directions, post placement locations and any other information that will allow us to serve you efficiently.

 

Who determines where a post will be installed?

 It is the responsibility of the person ordering to determine and mark the safe, optimal location of the post.  Please be aware that PG&E takes at least two days to "blue flag" a site.  (Determine a safe place for post placement.) All it takes is a call to 811 for this free service.

 

It is recommended that the agent or homeowner place a marker to indicate where the post should be placed and that instructions be included with the service request. (We recommend for marking:  a white painted "X" or a small flag.)

 

In the absence of markers or instruction, Preferred Post installers will use their best judgment for the placement of your post.  In all cases Preferred Post is not responsible for any damage to items located underground.

 

Realtors using our on line order system  frequently select the option "Driver Discretion" for post placement. Selecting this option does not absolve either the Realtor or homeowner of the responsibility for post placement and damages that can incur. We strongly urge that the best location for post placement be marked.

What happens if a sprinkler line is damaged?

Preferred Post is not responsible for any damage to items located underground.  As a courtesy, however, Preferred Post will repair damaged sprinkler lines. We do not accept responsibility for the cost of repairs if anyone other than Preferred Post completes the repair.  Please inform Preferred Post of damage to a sprinkler line within 72 hours of installation.

What is a trip charge?

Preferred Post attempts to avoid miscommunication by having all orders submitted on-line. If Preferred Post has failed to follow the instructions provided on the service request, we will return to the property to make corrections without additional charges. If the request for change is outside the scope of the initial service request, a trip charge will be assessed.  (See pricing page for details.)   Preferred Post never charges for removal of your order.

What happens if Preferred Post equipment is damaged , lost or stolen?

If Preferred Post equipment is lost, stolen or damaged, the person/company who initially placed the order will be charged the retail cost of repairing or replacing such items.   If requested, Preferred Post will install replacement items  and charge only a trip charge.  The initial service agreement will remain in effect.

What if my listing takes a while?

We are fortunate in this area that closing a home is usually done fairly quickly, with DOM averaging about  25 days and escrows usually closing in 30 to 45 days.  On the rare occasion that your listing takes a while to close, a  renewal charge will occur every 90 days until a down order is placed. This helps us keep our prices low by supporting our inventory control and offsetting the additional maintenance required for longer usage.

Who is responsible for compliance with HOA rules?

It is the responsibility of the property owner and/or agent to insure compliance with all Home Owner Association rules and regulations. Preferred Post must have access to gated communities; when security guards are in place, it is recommended that authorization to enter the property be prearranged; when gate access codes are available, these should be submitted with the service request.

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Contra Costa County: Alamo • Blackhawk • Clayton • Clyde • Crockett/Port Costa • Concord • Danville • Diablo • El Cerrito • El Sobrante • Hercules • Lafayette • Martinez • Moraga/Canyon • Orinda • Pacheco • Pinole • Pleasant Hill • Richmond • Rodeo • Rossmoor • San Pablo • San Ramon • Walnut Creek • Alameda County • Alameda • Albany • Berkeley • Dublin • Emeryville • Fremont • Hayward • Livermore • Newark • Oakland • Piedmont • Pleasanton • San Leandro • Union City • Ashland • Castro Valley • Cherryland • Fairview • San Lorenzo • Sunol

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